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JAMESXI
Homespital

000

44 / 51Products & services2020

Homespital

AI HEALTHCARE / HOME CONSULTATION

Client
Homespital concept
Role
Lead Experience Designer
Collaboration
Client collaboration
Year
2020

Built from the project,
not a template story.

I led the product concept for Homespital, a home-health service combining AI triage, online consultation, specialty access and trusted health content.

03 / The challenge

Make complexity
feel intentional.

The experience needed to reduce anxiety and support urgent decisions without presenting the AI as a replacement for professional care.

04 / My role & direction

Lead through
clarity and character.

I designed a calm guided entry, explicit escalation paths and human-centered service cards that keep medical help visible and understandable.

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